> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://publer.com/help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to change/update my payment method


# To change the payment method on file:

* Go to [Settings](https://app.publer.io/#/settings), then proceed to the [Billing tab](https://app.publer.com/#/settings/billing).
* Click on **Update Payment Method.**

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-11-18-at-1562_1m4th2t.png)

# If you are paying through Paddle:

* You can now view details of your current payment method for your subscription directly from the Billing tab. The information is always **up-to-date** if you are paying through Paddle.

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-11-18-at-1562_gwdw0t.png)

* Once you've selected the **Update Payment Method** option, a pop-up window will appear where you can add the new card and make the changes.

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-11-18-at-1560_s3ss81.png)

* Once you click on the **Save** button, your payment method will be updated.

# If you are paying through PayPro:

* You can directly see your current subscription payment method details from the Billing tab.

||| Due to the API limitations of the payment provider, the information displayed is based on your most recent invoice.

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-11-18-at-1135_bn65th.png)

* Once you've selected the **Update Payment Method** option, a one-time login link will be sent automatically to your billing email on file. You'll find this alert with your email information in the top right corner of your screen.

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-11-18-at-1142_18jjykq.png)

* The email will appear as follows:

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screenshot-2024-02-09-at-12203_p5zw0e.png)

* Once you click on the one-time login link, it will lead you straight to the PayPro Global dashboard.

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/image_1u7kub5.png)

* To change the payment method on file, simply follow the instructions given in the email you've received.

### In case the email doesn't set up successfully, you'll be redirected to the old PayPro Global login screen where you will need to reset your password:

* You will be redirected to the PayPro login Page, our payment gateway provider.

* There, simply click on the **forgot password** link.

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/image-1_zrl1bz.png)

* Use your Publer email address in order to set/reset the password.

||| If you are not receiving a "Reset password" email on your Inbox, please make sure that you are inserting the correct email.

||| If you have previously changed your Publer email, then you have to use the original email (the old one before the changes) to reset the password or [contact us](https://go.crisp.chat/chat/embed/?website_id=7d49334f-826f-4228-9f8b-46b9c8fc6cc4).

* After doing that, you will have a login for the PayPro page where you can go to log in.

* To change the payment method on file for Publer go to **My Credit Cards** and click on **Add New Card**.

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screenshot-2022-08-24-at-74508_1bljn1r.png)

* Make sure to click on that card and then mark it as a Primary card.
* After that, please go to the [Subscriptions](https://cc.payproglobal.com/Customer/Subscriptions) tab and change the card assigned to the subscription.
* You will now be charged with the new card for all future transactions.