> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://publer.com/help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to fix the error I get when I try to log into Publer

If you get an error when trying to log in to Publer that says:

**"The change you wanted was rejected. Maybe you tried to change something you didn't have access to."** and it looks like the image below:

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/be4eaf16-0ae9-45fc-a247-97a0c2_gel2lg.png)


# Then try the following resources: 

1. Reload.

Reload the page as sometimes it just need a refresh. 


2. Clear the cache.

To clear the cache, simply follow the steps as shown on the image below, or follow this guide [here](https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en).


![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screenshot-2021-05-28-at-23629_130yrl5.png)


3. Try a different browser. 

It might be that some extensions that you have installed in your current browser are blocking Publer. 

If you try all three resources and you still do not succeed to log in, contact us over the live chat icon on the website for assistance.