> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://publer.com/help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to manage Email Notifications


### DesktopStart

Publer offers email notifications to keep you informed about your account activities, updates, and performance insights. Simply **toggle on** the ones you need.

# Types of Notifications You Can Manage:

1. Post Failures Notifications

* Choose how often to be notified if a scheduled post fails to publish.

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-11-26-at-1064_1g5871p.png)

2. Analytics Notifications

* Decide whether to receive **weekly** or **monthly** PDF analytics reports, and if you prefer a **combined report** or **separate** ones for each account.

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-11-26-at-1065_18t8sza.png)

3. Collaborations Notifications

* Post notes
* Posts pending approval
* Approved posts
* Declined posts

|| Except for post notes, all other collaboration email notifications are limited to one every 30 minutes.

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-11-26-at-1070_v7q4zw.png)

4. Miscellaneous Notifications

* Empty queues
* Reauthorization needs for social accounts

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-11-26-at-1071_hs1bx7.png)

5. Ambassador Program Notifications

* Rankings of top ambassadors
* Weekly commissions earned
* Payout confirmations

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-11-26-at-1200_bqmm32.png)

6. Marketing Emails

* Announcements (product updates, features, offers)
* Newsletters (social media news and trends)
* Best practices (tips, tricks, recommendations)

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-11-26-at-1212_uu9dad.png)

# Turn Off All Notifications

You can disable all email notifications by toggling off each notification in your settings. For detailed instructions, follow the steps on [this guide](https://help.publer.io/en/article/how-to-turn-off-all-notifications-on-publer-rrhhui/).

|| Note: Publer will automatically disable email notifications for a user if their emails bounce back or if they mark our emails as spam.

# Why Notifications Turn Off Automatically?

Publer may turn off all email notifications if:

* Emails to your address bounce back.
* You mark our emails as spam.

This helps maintain email service and prevent blocks from email providers.

### Why Emails Bounce Back?

* Vacation responses or auto-responders: These can sometimes block emails.
* Full inbox: Your email server may reject new messages due to a full inbox.
* Server issues: Problems with your email provider may cause bounces.

### To Fix this Issue:

* Check your email address: Make sure your address is correct and active.
* Review auto-responders: Disable or adjust vacation replies.
* Clear space: Delete unimportant emails if your inbox is full.
* Contact your email provider: If needed, resolve server issues.

### Reactivating Notifications:

* After fixing the issue go to [Settings > Email Notifications](https://app.publer.com/#/settings/emails) and turn them back on.
* Rely on the **notifications bell icon** for updates until emails resume.

### DesktopEnd
### MobileStart

You can filter through the different types of notifications on the mobile app **Product Updates, Failed Posts** or **Instagram Stories**, to find the notifications you are looking for. 

### To filter the notifications on the mobile app:

* Click the Notification bell in the top-right corner of your screen.

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/2025-01-16-080404-clipboard_1bfs0s9.png)
* Then, tap the 3 lines.

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/2025-01-16-080607-clipboard_48fta9.png)
* Choose one of the filter options to filter through the notifications: **All, Product Updates, Failed Posts** or **Instagram Stories.**

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/2025-01-16-081023-clipboard_13mum6o.png)
It will show you all the notifications of the filter you choose. If you wish to go back, you can click the 3 lines again and choose **All**. 

### MobileEnd
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*Written by:* [*Brikena Cani*](https://publer.io/about/brikenacani)