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# How to resolve error "payment has been declined by your bank/payment provider"

When trying to upgrade your plan on Publer in the middle of an active subscription and use a different payment method here are some things to keep in mind. 

### When upgrading via PayPro Global: 

**If you are in the middle of an active subscription, and you want to upgrade using different card or a different payment method:**

* Cancel the current subscription and resubscribe.
* When resubscribing, make sure to enter the new payment method information. 
* You **will not** lose any data.
* You will get a refund for the overlap within 24 business hours (no need to contact us).
 
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### When upgrading via Paddle: 

For most cases, upgrading with Paddle will work without an issue when you want to use a different card. 

**If you are using an Indian card and want to upgrade your plan in the middle of a subscription:**

* Cancel the current subscription and resubscribe.
* When resubscribing, reenter the same payment method information or use a new one.
* You **will not** lose any data.
* You will get a refund for the overlap within 24 business hours (no need to contact us).

**Otherwise:**

* Simply [update the payment method](/en/article/how-to-changeupdate-my-payment-method-1v2vxmp/) normally and then [upgrade](/en/article/can-i-downgrade-or-upgrade-my-subscription-at-anytime-1wclnn2/) accordingly.