> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://publer.com/help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to update the billing email address


# To update the billing email address :

* Go to [Settings](https://app.publer.io/#/settings), then proceed to the **Billing tab**.
* Click the **Update billing email**.

![Update Billing Email](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-11-18-at-1135_10mvryl.png)

# If you are paying through Paddle:

* Enter the **new** email address you will be using for billing purposes.
* Then, tick the acknowledgement box, and  click the **Save** button.

![Paddle](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-11-18-at-1555_jm7k6u.png)

|| Since there's no API available for this, clicking the **Save** button will automatically send an email to the respective payment provider on your behalf, with a copy sent to you for your records.

* Here's a preview of how the email will appear when sent to the payment provider:

![Paddle](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/em111_jfr4wh.png)

* The payment provider will respond in a few business days.

||| Keep in mind, it may take a few business days for your payment provider to respond, however, they might also respond to you promptly.

* Once your billing email address has been updated, the payment provider will notify you via email.

# If you are paying through PayPro:

* Enter your **new** billing email address.
* Then, tick the acknowledgement box, and click the **Save** button.

![PayPro Global](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-11-18-at-1203_s9ili9.png)

|| Since there's no API available for this, clicking the **Save** button will automatically send an email to the respective payment provider on your behalf, with a copy sent to you for your records.

* Here's a preview of how the email will look when sent to the payment provider:

![PayPro Global](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/pp44_bavt8g.png)

* The payment provider will respond in a few business days.

||| Keep in mind, it may take a few business days for your payment provider to respond, however, they might also respond to you promptly.

* Once your billing email address has been updated, they will notify you via email.
* Here's how the email from PayPro Global will look once your billing email address has been updated:

![PayPro Global](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/pp55_h4x0f4.png)

# Keep in mind :

* Changing your login email under the Access & Log In tab **won't** affect your billing email address. To update your Billing email address, simply follow the instructions provided above.
* Your payment provider could take a few business days to respond, or they might get back to you promptly.
* Once the billing email address has been updated, all invoices and payment-related communications will be sent to the new email by the payment provider.
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*Written by: John Ezekiel Jacinto*