> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://publer.com/help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why are my analytics insights missing?

Here are a few reasons why some insights may be missing or show as "-" on Publer:

# 1. Unexpected Follower count changes

If your follower count suddenly drops and then recovers, it may be due to:

* Missing permissions on your connected account.
* Payment issues affecting data syncing
* Temporary issue with the analytics etc.

### To fix this issue:

* Reauthorize the account to gain access to all the permissions. Follow the steps [here](https://help.publer.io/en/article/how-to-fix-constant-reauthentication-and-permission-issues-with-facebook-instagram-1u0okfk/).
* If applicable, fix the payment issues by following [these steps](https://help.publer.io/en/article/what-happens-when-my-payment-does-not-renewfails-and-what-can-i-do-d8plj1/).

# 2. No insights for Instagram posts

* Instagram posts may not display insights if they were created before switching your account from a Personal Profile to a Creator or Business account.
* Keep in mind that insights are only available for posts that are made after the switch to a Professional account.

|| To switch a Personal Instagram account to a Creator/Business account follow [these steps](https://help.publer.io/en/article/how-to-switch-my-instagram-account-to-a-creatorbusiness-account-wc99en/).

# 3. Metrics Displaying "-" (null)

When you see "-" (null) for specific metrics, it means that the data isn’t accessible due to **API limitations**. Take a look at [all the metrics we can gather](https://help.publer.io/en/article/what-metricsanalytics-are-gathered-for-each-social-network-1ibwz3q/) from the social network APIs. 

For competitor accounts, if you filter by a specific social account, you’ll only see the metrics that are available for that account.
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*Written by: [Brikena Cani](https://publer.io/about/brikenacani)*