> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://publer.com/help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can't I connect my Twitter account?

When trying to connect your Twitter account, you might not be able to see the account listed or you might be getting this error:

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screenshot-2024-07-31-at-15454_p22pfy.png)

This issue is due to recent changes in the Twitter/X domain. The Twitter API still uses the old domain, while your browser may default to the new X domain, causing connectivity problems.

# To resolve the issue:

* Clear the website data for the old domain twitter.com

or

* Open Publer in [Incognito mode](https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop#:~:text=New%20Incognito%20Window.&text=Windows%2C%20Linux%2C%20or%20Chrome%20OS,Press%20Ctrl%20%2B%20Shift%20%2B%20n.).

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-07-31-at-1156_8zgpyo.png)

* Select [Social Accounts](https://app.publer.io/#/accounts) on the left of the dashboard and then click the **Connect** for X/Twitter.
* You will be required to authorize Publer to access your account.

||| Since you are using Incognito mode, you will be asked for the Twitter email and password.

* Finally, make sure you **connect** the account to Publer.

|| Learn more about connecting Twitter [here](https://help.publer.io/en/article/how-to-connect-twitter-accounts-vuy4nh/).
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*Written by:* [*Brikena Cani*](https://publer.io/about/brikenacani)