> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://publer.com/help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can't I see the customer I referred on my ambassador dashboard?

### DesktopStart

If you referred someone to Publer and they don't appear on your ambassador dashboard after upgrading, they need to specify who referred them in their **Settings**.

# To add the account that referred you to Publer:

* On the Profile Dropdown go to [Settings](https://app.publer.io/#/settings).
* Scroll down on the **Referred by** field.
* Click on **Add Referrer**.

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-12-21-at-4162_wzj8qk.png)

* Enter the exact **username** of the referrer.

||| Note: Usernames cannot be changed, so ensure the correct username is entered. The referrer can find their username on their ambassador dashboard if needed. Learn more about it [here](https://help.publer.io/en/article/how-to-find-my-ambassador-username-1139eps/?bust=1717409201569).

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-12-21-at-4163_heuc53.png)

* Save the changes by clicking on **Save**.

| By doing this, the ambassador who referred you will earn a commission on your future invoices (if any). To start referring accounts, set up your ambassador profile [here](https://help.publer.io/en/article/how-to-sign-up-for-the-ambassadoraffiliate-program-hnplrj/).

# Keep in mind:

* You cannot add yourself as the referrer.
* This can only be set once and cannot be changed, so ensure the correct username is entered. The referrer can find their username on their ambassador dashboard if needed. Learn more about it [here](https://help.publer.io/en/article/how-to-find-my-ambassador-username-1139eps/?bust=1717409201569).
* Commissions will only be appointed for future invoices, and not the past ones.

### DesktopEnd

### MobileStart

If you referred someone to Publer and they don't appear on your ambassador dashboard after upgrading, they need to specify who referred them in their **Settings**.

# To change the language from welcome screen:

* Open the **Publer app** and tap the **workspace image** in the top-left corner.
* Go to **Account Settings**.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/e/f/b/eefbebed3e091800/2025-06-27-093211-clipboard_19dcw3y.png)

* Select **Account** from the list.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/e/f/b/eefbebed3e091800/2025-06-27-093916-clipboard_dawkcl.png)

* You will then see the **Referred by** option. Simply click the **Add Referrer** button to proceed.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/e/f/b/eefbebed3e091800/2025-08-14-173148-clipboard_1jb9dtq.png)

* Enter the exact **username** of the referrer, and tick the box to acknowledge that you agree it cannot be changed again.

||| Note: Usernames cannot be changed, so ensure the correct username is entered. The referrer can find their username on their ambassador dashboard if needed. Learn more about it [here](https://help.publer.io/en/article/how-to-find-my-ambassador-username-1139eps/?bust=1717409201569).

![](https://storage.crisp.chat/users/helpdesk/website/-/e/e/f/b/eefbebed3e091800/2025-08-14-173509-clipboard_nikloj.png)

* Save the changes by clicking on **Save**.

| By doing this, the ambassador who referred you will earn a commission on your future invoices (if any). To start referring accounts, set up your ambassador profile [here](https://help.publer.io/en/article/how-to-sign-up-for-the-ambassadoraffiliate-program-hnplrj/).

# Keep in mind:

* You cannot add yourself as the referrer.
* This can only be set once and cannot be changed, so ensure the correct username is entered. The referrer can find their username on their ambassador dashboard if needed. Learn more about it [here](https://help.publer.io/en/article/how-to-find-my-ambassador-username-1139eps/?bust=1717409201569).
* Commissions will only be appointed for future invoices, and not the past ones.

### MobileEnd

---

Written by : [Brikena Cani](https://publer.io/about/brikenacani)
Updated by: [John Ezekiel Jacinto](https://publer.com/about/johnezekiel)