> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://publer.com/help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why does Publer not load?

If Publer is not loading, the issue may be caused by a browser extension, firewall, or antivirus blocking the page.

### If you are using Kaspersky

If you have Kaspersky installed, this may be the reason why Publer is not loading. There is a known issue where Kaspersky can cause browser errors, such as **ERR_HTTP2_PROTOCOL_ERROR**, and block access to certain websites.

You can read more about this issue here:

[ Kaspersky and ERR_HTTP2_PROTOCOL_ERROR ](https://community.kaspersky.com/kaspersky-internet-security-13/kaspersky-and-err-http2-protocol-error-browsers-chrome-edge-and-firefox-18880)

This issue is caused by the antivirus/browser protection settings and may affect other websites too, not only Publer. Unfortunately, there is not much we can change from our end when the page is being blocked locally by antivirus software.

Publer is also marked as safe by Kaspersky:

[Check Publer on Kaspersky OpenTIP](https://opentip.kaspersky.com/https%3A%2F%2Fpubler.io/)

### What you can try

* Temporarily disable Kaspersky and check if Publer loads.
* Try opening Publer in another browser.
* Clear your browser cache and cookies.
* Disable browser extensions that may block websites.
* Uninstall and reinstall Kaspersky if the issue continues.