How to manage Email Notifications

DesktopStart

Publer offers email notifications to keep you informed about your account activities, updates, and performance insights. Simply toggle on the ones you need.

Types of Notifications You Can Manage:

Post Failures Notifications

Choose how often to be notified if a scheduled post fails to publish.

Analytics Notifications

Decide whether to receive weekly or monthly PDF analytics reports, and if you prefer a combined report or separate ones for each account.

Collaborations Notifications

Post notes
Posts pending approval
Approved posts
Declined posts

Except for post notes, all other collaboration email notifications are limited to one every 30 minutes.

Miscellaneous Notifications

Empty queues
Reauthorization needs for social accounts

Ambassador Program Notifications

Rankings of top ambassadors
Weekly commissions earned
Payout confirmations

Marketing Emails

Announcements (product updates, features, offers)
Newsletters (social media news and trends)
Best practices (tips, tricks, recommendations)

Turn Off All Notifications

You can disable all email notifications by toggling off each notification in your settings. For detailed instructions, follow the steps on this guide.

Note: Publer will automatically disable email notifications for a user if their emails bounce back or if they mark our emails as spam.

Why Notifications Turn Off Automatically?

Publer may turn off all email notifications if:

Emails to your address bounce back.
You mark our emails as spam.

This helps maintain email service and prevent blocks from email providers.

Why Emails Bounce Back?

Vacation responses or auto-responders: These can sometimes block emails.
Full inbox: Your email server may reject new messages due to a full inbox.
Server issues: Problems with your email provider may cause bounces.

To Fix this Issue:

Check your email address: Make sure your address is correct and active.
Review auto-responders: Disable or adjust vacation replies.
Clear space: Delete unimportant emails if your inbox is full.
Contact your email provider: If needed, resolve server issues.

Reactivating Notifications:

After fixing the issue go to Settings > Email Notifications and turn them back on.
Rely on the notifications bell icon for updates until emails resume.

DesktopEnd

MobileStart

You can filter through the different types of notifications on the mobile app Product Updates, Failed Posts or Instagram Stories, to find the notifications you are looking for.

To filter the notifications on the mobile app:

Click the Notification bell in the top-right corner of your screen.

Then, tap the 3 lines.

Choose one of the filter options to filter through the notifications: All, Product Updates, Failed Posts or Instagram Stories.

It will show you all the notifications of the filter you choose. If you wish to go back, you can click the 3 lines again and choose All.

MobileEnd

Written by: Brikena Cani

Updated on: 13/02/2025

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