DesktopStart

If you want to put a stop or pause to the auto-deduction or automatic renewal of your Publer subscription, you need to cancel or pause the subscription in the Settings > Billing tab.

WARNING: If you downgrade from a paid plan to the FREE plan, all your scheduled posts will be lost.

To cancel your subscription:

Click on the profile dropdown menu and go to Settings.


Then, navigate to Billing and click on Cancel or pause subscription


Choose Cancel Subscription.


After that, you'll need to confirm the cancellation by checking the box and clicking the Confirm Cancellation button.

Tip: You have the option to pause your subscription, which lets you keep all your posts, insights, and account data intact. You can resume your subscription at any time you choose without losing any data.


Note: When you cancel your subscription, you have 24 hours to resubscribe without losing any data. Upon resubscribing, you'll be charged the full amount, but we will ensure that you are refunded for the overlap period.


This is optional, but before canceling your subscription, you can also share your feedback about your experience with Publer by clicking the Leave Feedback button.


Alternatively, if you're uncertain about canceling your subscription and need some assistance before making a decision, you can reach out to Support by clicking the Chat with Support option. Our team is ready to address any questions or concerns you may have, offering the guidance and support you need before making your final decision.

Keep in mind:

If you downgrade from a paid plan to the FREE plan, all your scheduled posts will be lost.
You can keep using the paid version until your subscription or trial period ends, unless you ask for a refund.
When you cancel your subscription, you have 24 hours to resubscribe without losing any data. Upon resubscribing, you'll be charged the full amount, but we will ensure that you are refunded for the overlap period.
You have the option to Pause your subscription, which lets you keep all your posts, insights, and account data intact. You can resume your subscription at any time without losing any data.


Updated by: John Ezekiel Jacinto

DesktopEnd

MobileStart

If you wish to cancel your Publer subscription using the mobile app, follow the steps below.

WARNING: If you downgrade from a paid plan to the FREE plan, all your scheduled posts will be lost.

To cancel your subscription on iOS:

Click on the profile icon menu on the top left-side of the screen.


Click Account Settings.


Choose Current Plan from the options.



Then, Manage Subscription.



Here you'll be able to view your subscription. Click on it.



Select your subscription and tap Cancel Subscription or Cancel Free Trial.

Cancellation on the mobile app does not happen immediately. Apple will keep your subscription active until the end of the subscription or renewal date. Canceling simply stops automatic renewal and does not end your access immediately.



After that, you'll need to confirm the cancellation by checking the box and clicking the Confirm button.



At the moment of your cancellation request, you are free to subscribe from the Publer web platform.

You will see the status of the plan on your plan details.

Keep in mind:

If you downgrade from a paid plan to the FREE plan, all your scheduled posts will be lost.
You will keep using the paid version until your subscription or trial period ends, even if you ask for a refund. Depending on the reason of the refund, your request may or may not be approved by Apple.
You will not be able to Pause a subscription on iOS.


Written by: Brikena Cani

MobileEnd

Updated on: 24/01/2025