• Why can't I add people to my Meta Business Suite?

  Troubleshooting issues with adding new people to your Meta Business Suite.Popular

• How to make the links in YouTube descriptions clickable

  When reusing content from other social accounts i.e Facebook to YouTube, you may find that links in the YouTube video descriptions are not clickable. To ensure this doesn't happen follow the steps outlined below. To make links in YouTube descriptions clickable: Use "https://" Prefix: YouTube only supports safe links, so make sure the links start with the prefix "https://". For guidance on which links work, refer to [this guide](https://support.google.com/youtube/answer/13748639?hl=en#:Popular

• How to fix Twitter, Facebook, or LinkedIn link preview issues

  Link preview issues occur when the links are missing the proper meta tags. Take a look at the guide below to learn more.Popular

• Why can't I see the Facebook Page I want to add to Publer?

  If you are trying to add a Facebook Page but you get "No eligible social accounts to add" as a message, then follow these steps to resolve that issue. Popular

• Why is my Instagram account restricted?

  Why is my Instagram account restricted? -- Instagram -- restriction -- blockedPopular

• Why can't I see the Instagram account I want to add to Publer?

  If you are trying to add an Instagram account but you get "No eligible social accounts to add" as a message, then follow these steps to resolve that issue. Popular

• Why do I get "This email address is taken" error?

  Learn why you see the "This email address is taken" error and how to resolve it if the email is already associated with an existing account.Popular

• How to check member and access roles in Meta Business Suite / Portfolio

  Learn more about the different access levels in Meta Business Suite / Portfolio and what you need to manage those accounts through Publer.Popular

• Why was my Instagram Reel posted without a caption?

  Learn more about why your Instagram posts are being shared without a caption and how to avoid that.Popular

• How to switch my Instagram account to a Creator/Business account

  Learn how to switch to an Instagram Business account, fix the #10 error, and start scheduling your Instagram posts with Publer.Popular

• How to fix constant reauthentication and permission issues with Facebook & Instagram

  Quickly fix constant reauthentication issues, and any other errors with Facebook Pages, Groups, and Instagram accounts.Popular

• Why can't I find/tag Instagram collaborators?

  Learn more about how to tackle any problems that you are facing when tagging Instagram collaborators in Publer.Some readers

• Why am I not receiving reminders/push notifications for my posts?

  Not receiving Publer push notifications? Check reminder recipients, phone settings, app updates, and in-app notifications to troubleshoot missing reminders.Some readers

• How to reauthenticate/reauthorize social accounts on Publer

  Fix reauthentication issues for any of the social accounts on your Publer account. Make sure to follow these steps if you are facing errors and your posts go to Failed queue. Some readers

• How to activate managed Meta accounts for Meta Quest for Business

  Learn more about managed Meta accounts and Meta Quest business and how you can leverage it for your organization.Some readers

• How to check meta tags for your links

  Learn more about how you can check the meta tags for your links, to ensure they will be posted with a thumbnail.Some readers

• How to check my page role on Facebook

  Understand more about your Facebook role and access to the Facebook page and how you can resolve frequent issues.Some readers

• Why do I get "not a valid URL" for my RSS Feed?

  In a few steps, check if your RSS Feed is valid or not and how you can proceed accordingly.Some readers

• How to resolve "Review Alert/Connection" error on Facebook

  Sometimes, even though your Instagram account might be connected to a Facebook Page, there might be an issue with the connection. In such cases, there is a "Review Alert" or "Review Connection" error that shows up on Facebook, Instagram, or Meta Business Suite. Make sure you have no pending verifications on Facebook: Go to the Facebook page that you have connected to Instagram. On the left, scroll down to Settings. ![](https://storage.crisp.chat/users/helpdesk/website/eefbebedFew readers

• How to fix constant re-authentication issues with Twitter

  Fix constant reauthentication issues with your Twitter accounts in a few easy steps.Few readers

• Why am I getting "Error from Instagram: (#10) the user is not an Instagram Business"?

  Check this guide for more information on how to resolve "Error from Instagram: (#10) the user is not an instagram business."Few readers

• Why can’t I download media from a social network?

  Downloading media from social networks may not work if the content isn’t publicly accessible. Learn more about the most common reasons here:Few readers

• Why can’t I schedule long posts on X/Twitter?

  If you’re unable to schedule long posts on Twitter (now X) using Publer, this guide will help you understand the common reasons behind it and show you how to enable the feature.Few readers

• Where can I find the rules and policy of my Mastodon server?

  Read through the rules of your Mastodon to make sure you don't face any issues with your account.Few readers

• Why is my post stuck on "Posting in progress"?

  Find out more why your post is stuck on "Posting in progress".Few readers

• Why am I receiving the error 'The provided URL is not a publicly accessible media...' when using the CSV import?

  Learn how to troubleshoot errors with the CSV file.Few readers

• Why is Publer not generating a link preview?

  There are various reasons why a link could not be generated properly, usually related to og:meta tags. Learn more below.Few readers

• Why are my links not being shortened on Publer?

  Learn how to troubleshoot issues with link shorteners.Few readers

• Why can't I see the "everyone" option while scheduling posts on TikTok?

  If you have a public account and can't see the "Everyone" option while scheduling your posts, then follow these steps to resolve that issue.Few readers

• Why can't I find/tag my Instagram products?

  Learn more about how to tackle any problems that you are facing when tagging Instagram products in Publer.Few readers

• How to clear my cookies cache

  Take a look at how you can resolve the issue related to Cookies on Publer.Few readers

• Why am I getting an Invalid Email error?

  Why are you getting an Invalid Email error? Different reasons why your email is not accepted by Publer.Few readers

• Why am I getting the Error: "You cannot schedule in bulk duplicate posts as they're prone to being marked as spam"?

  While it might be important to repeat the same content for your social media strategy, not all platforms allow you to do that. Learn how you can resolve the error: "You cannot schedule in bulk duplicate posts as they're prone to being marked as spam".Few readers

• Why does it show "Paid Partnership" on my post when I upload a TikTok video through Publer?

  Follow these steps if you prefer not have your TikTok post labeled as a Paid Partnership or Promotional Content.Few readers

• How to fix reauthentication issues with Google Business Profiles?

  Read more about what you can do to bypass the reauthentication issues with Google, such as rely on multiple Google accounts/emails to spread the locations.Few readers

• Why can't I add my WordPress site?

  If you cannot add your WordPress site even though your credentials are correct, it is because you have certain security restrictions in place that do not allow the site to be added to Publer. Few readers

• Why is my video not accepted even though it fits the requirements?

  Make sure your video fits within the specified social media requirements.Few readers

• How can I connect more than one Twitter account to Publer

  If you're unable to see the other account you want to connect with Publer, despite being logged into X, the issue is due to the recent Twitter/X domain change. You're currently logged in on X, but their API still uses the Twitter domain. In that case, take a look at the instructions below to see what you can do. Workaround: Open an incognito window and access Publer from there. Once you've logged into Publer in an incognito window, you can now connect another Twitter account. NoFew readers

• Why can't I add the YouTube channel that I manage?

  You can not add YouTube Channel that you Manage. Youtube API limitations. Steps how to connect a valid account.Few readers

• What happens when my payment does not renew/fails and what can I do?

  What happens when my payment does not renew/fails in Publer and what can I do?Few readers

• How to fix the error I get when I try to log into Publer

  Quickly resolve a log-in error in a few easy steps when having issues logging into your account.Few readers

• Why do I get "No available time-slots could be located for this account" error?

  Learn why Publer displays the "No available time-slots could be located for this account.." error and how to fix common causes such as posting schedule conflicts and AutoSchedule label mismatches.Few readers

• How to re-authorize all social accounts at once

  Re-authenticate all social accounts at once. Reauthorize the main social account and have their "children" accounts re-authorized.Few readers

• Why are my Google Photos not showing up on my Google Business Profile?

  Learn how you can locate your Google photos on your Google Business Profile.Few readers

• Why do I get a Facebook error for my link?

  There are several links that Facebook does not accept or will ban. Learn more so that you can avoid using them.Few readers

• Why can't I find my published post on LinkedIn?

  why is your LinkedIn post not published from Publer, link problem, LinkedIn restrictionFew readers

• How to fix reauthentication/reauthorization issues with Pinterest

  Easily fix reauthorization/reauthentication issues with Pinterest accounts on Publer. Few readers

• Can I retrieve deleted drafts/posts?

  You cannot retrieve deleted drafts or scheduled posts.Few readers

• Why does Publer not load?

  If Publer does not load for you, then it is probably because you are using Kaspersky, who are facing some issues. Few readers

• Why can't I see my Facebook Albums on Publer?

  Find out more about why can't you see your FB Albums on Publer?Few readers

• How does Publer encode/pre-process videos?

  Learn more about the automatic video encoding that Publer does when your videos are not API-compatible.Few readers

• What happens if I change the profile name/photo on Publer to shorten it?

  Change the name or photo of your social accounts on Publer without affecting the social account itself.Few readers

• Does Publer lower the quality of the media?

  Why does the quality of my media drop on Twitter or LinkedIn? If you've noticed a drop in the quality of your videos when publishing them to Twitter or LinkedIn, it's important to understand that this is not an issue caused by Publer. The social platforms compress or modify the video after it's uploaded. Why is the Video Quality Dropping? When videos are uploaded directly to Twitter or LinkedIn, those platforms may automatically compress or modify the video to fit their oFew readers

• Why is my media upload failing?

  If your media upload is failing, try clearing your browser cookies or open an Incognito window to fix the issue.Few readers

• Why can't I connect my Twitter account?

  This guide explains how to resolve the Twitter connectivity issue by using an incognito window to bypass domain conflicts.Few readers

• Why don't my RSS Feed articles have a thumbnail?

  RSS Feed Articles The RSS Feed is simply an XMLl file that uses code to “communicate” with Publer. Every blog or news site has its own RSS Feed, and you can add it to Publer. This will make it possible for you to load all the articles on Publer, so that you can then auto-share or auto-schedule them to the specific social networks. However, sometimes your RSS Feed's article might not load properly, and thaFew readers

• Why am I getting the error "You are not an Admin or Editor of this account" when reauthorizing my Instagram account?

  If you are encountering the error "You are not an Admin or Editor of this account" while reauthorizing your Instagram account, it is most likely due to missing permissions on Facebook's side or a lost connection between your Instagram and Facebook accounts.Few readers

• Why is the "Open in Facebook" option not working as expected?

  Your Android device might open the Reel composer instead of displaying photos when you try to view them on Facebook. In that case follow the steps in this guide to resolve the issue.Few readers

• Why can't I sign up with my email for Facebook/Twitter?

  Why can't you sign up with my email or Facebook/Twitter? Steps on how to proceed with the sign-up process.Few readers

• Why can’t I upgrade my plan / add more social accounts?

  If you are facing issues with upgrading your plan on Publer in the middle of an active subscription, simply make sure to cancel and then resubscribe. To cancel your current subscription: First click on Settings on the top right corner. Then select "Subscription". Lastly, click on "Cancel SubscriptiFew readers

• How does Publer generate link previews?

  Learn more about the link scrapers that Publer uses to generate a thumbnail.Few readers

• Why am I not receiving the confirmation email to sign up?

  Troubleshoot any issues that you are facing with the confirmation email when signing up on Publer.Few readers

• Why do I get "This account has already been added to a workspace” error?

  Understand how to resolve this simple error.Few readers

• Why do I get the "Please Upgrade your plan to keep scheduling videos and GIFs" error?

  If you're facing the error "Please upgrade your plan to keep scheduling videos and GIFs": It's because you're either using Publer's Legacy plan (old Free plan) or the Argentum plan (old Professional plan), which don't support videos. Up until now, you probably had the ability to post videos, but that is due to the fact that we give you the opportunity to try out the paid features for free a few times. You can check how many remaining free trials of the paid features you have undFew readers

• Why can't I see the customer I referred on my ambassador dashboard?

  If you referred someone to Publer and they don't appear on your ambassador dashboard after upgrading, they need to specify who referred them in their Settings.Few readers

• Why are my team members notified about my failed Publer subscription?

  If your payment fails to process automatically, you'll need to take action: Update your Payment Method. Learn about it here. Cancel the current subscription and Resubscribe. If you do so within 24 hours, you won't lose any of the data on the account. For more details on your failed payment, go [here](https://help.publer.io/en/article/what-happens-when-my-payment-does-not-renewfails-and-what-can-i-do-d8Few readers

• Why is the # symbol missing from the first hashtag on Threads?

  Understand why threads may remove the # symbol from the first hashtag when posting via Publer and how topic tags work through the Threads APIFew readers

• Why do I get the "Social network returned an unknown error..." message on my Facebook posts?

  Learn what the "Social network returned an unknown error" message means, why it happens when posting to Facebook through Publer, and how to troubleshoot and resolve it.Few readers

• Why does my subscription price differ based on the exchange rate when I subscribed?

  Learn why your Publer subscription price may differ from the current plan price due to currency conversion and how locked subscription pricing works.Few readers